HOW-TO

Here are some useful tips for keeping your Hulken in good shape for the long run:
  • Load the bag by distributing the weight evenly on all sides as much as possible.
  • Always fold your Hulken as shown in the video here and store it when not in use. Folding it in any other way may damage it.
  • Your Hulken will naturally fold in one direction only. If folding to one side feels rigid or stiff, try folding to the other side.
  • When pulling a full Hulken up a step or curbside, stop as close as possible to the step, lift the bag with the front handle and slowly pull the bag up while making sure the bottom isn't scraping the floor.
Keep your Hulken in good shape for the long term by folding it in between use. There's only one way to fold it as shown below. Folding your Hulken properly is crucial to maintain it's shape and ensure a long-lasting experience! Folding your Hulken in any other way may damage it.

Covers are no longer available. Please stay tuned for new product announcements.

SURFACES

Hulken can roll on grass but it's not recommended if it's loaded with heavy items or if the ground is wet.
Hulken rolls on ice or shallow snow. Note that due to the height of the wheels (1.7") Hulken is not intended for use under heavy snow conditions.
The current version of the Hulken rolls on 4 or 5 (depending on bag size) small yet powerful Stainless Steel wheels. It is true that bigger wheels give you the option to pull a bag up the stairs by yourself but we took a different approach with the Hulken design. We avoided big clunky wheels that are messy and tend to break easily so you will have the option to fold the bag completely flat for easy storage at home. In addition, we added 5 unbreakable handles (3 long ones plus 2 tight on the sides) to give more options for lifting when necessary.

AT THE AIRPORT

We don't recommend using Hulken as a checked in luggage.
In terms of size, the small Hulken is most ideal as a carry-on bag so you can store it overhead but note that Hulkens don't have a cover. The medium one is great to help schlep things around the airport but you'd need to empty it and fold it to fit under the seat/overhead.

MATERIAL & CONSTRUCTION

Hulkens are made of polypropylene, polyethylene and 'memory fabric' which is a combination of several layers that keep the bag standing upright for simple and stress-free packing. The bottom board is extruded from recycled material. The swivel wheels are made of Stainless Steel. 
Yes. Hulken is built to last for a long time. Made of very strong industrial materials and Stainless Steel wheels, the bag can carry 66 lb (30 kilos) easily. Hulken was designed with rigorous industrial research and trials. Wear and tear may occur over time, especially if loading the Hulken frequently with heavy loads.
Hulken doesn't have a built-in cover, closure or zippers.
Yes. However, Hulken is not waterproof, and is not meant to be filled with any kind of liquid.
No, Hulken is not made of insulated materials.
Hulken has long, solid handles that make pulling it very easy. The side handles are 14" long and the front (pull) handle is 16" long. For example: the model holding the large Hulken in the photo below is 5'9 tall.
Woman pulling a Hulken
Yes. Hulken is certified non-toxic food grade under European Union standards.
The recommended weight limit is 66 lb (30 kilos).

CLEANING

You can wash your Hulken gently by hand, with warm water and a sponge. Do not put your Hulken in a washing machine.
Scrape off bits of debris and dirt with a butter knife or the tip of a screwdriver. A pair of tweezers can help you pull bits of hair and dirt from the caster's shaft. A bit of lubrication can help keep them rolling smooth. If the spray lubricant has a long small tube attached to the button spray, insert this tube closest to the metal shaft on which the wheel turns and spray a bit of lubricant there. Avoid spraying the face of the wheel that touches the floor, as doing so will spread lubricant onto your floor. Wipe excess lubricant with a clean lint-free cloth.
Wipe all surfaces, handles and wheels with a disinfecting wipe (such as Clorox) - this should not affect the bag's quality. Alternatively, the wheels can be sprayed with a disinfectant (such as Lysol).

GENERAL QUESTIONS

Hulkens are manufactured in Hungary.
Yes. Our return policy lasts 30 days and you can easily process a return or exchange through our return portal here. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. Read our full return policy.
Not at this time- we currently ship only in the US.

Do you have any other questions?
We'd love to hear from you.